clipper card balance refund

more. Phone. My spouse, relative, or close friend needs help managing their registered Clipper card. Prior to that he was an assistant sports editor at the paper from 1984-1987. /Tx BMC /Tx BMC Roadshow. If your card is blocked, its likely we couldn't process your payment or your card has been reported lost or stolen. Include your name, phone number, and return address and note that you are seeking a refund of your paper ticket(s) due to BART's elimination of paper ticket sales. Refunds are subject to the fees in Section 10. Members who are knowledgeable about this destination and volunteer their time to answer travelers' questions. bFrADhDwzeCJt>HJG()qCFY9Vq{$s? IMPORTANT: Clipper cards will hold funds for . Stanford University. 0 endstream endobj 194 0 obj <>/Subtype/Form/Type/XObject>>stream If you ever lose your card, well replace it and restore your value for a $3 fee. endstream endobj 174 0 obj <>/Subtype/Form/Type/XObject>>stream /Tx BMC The ClipperCard is Salem State University's official identification card that gives you access to tons of resources on- and off-campus. What can I do with an online Clipper account? H237402VH2P0P04341Qf& Q: I have a similar issue where several hundred dollars in my Clipper account no longer shows online. !5r=m)x=t y j*U`Txxl]we%fhE6 v-`ci/]#z&-`F!T1=ynu>%pP #6@N!q4pw$YxJw6EJa=!RDN46lVMCfv3Ge]()m. How would you improve Clipper? BARTs Treasury Department will then process the refund. HD 0UR K(EP%xg:#6(=VU-zTqwn?p Please note that Go Passes cannot be loaded onto discounted cards such as, Senior, Youth, and Regional Transit Connection (RTC)/ Disabled. /Tx BMC How can I check my card balance or how much I was charged for a trip? Include the card number in your description. Stanford Transportation will automatically renew your Go Pass every four months and you do not need to take any action. /Tx BMC E\i\\ Q: Your column about problems with Clipper cards alarmed me, so I checked the three accounts I have to see if values that existed when the pandemic began almost two years ago are still there. This can be more convenient and less expensive than buying a one-way or day-pass ticket at a station ticket machine. Discount Cards For youth, seniors, people with disabilities and low-income adults. 0 { endstream endobj 199 0 obj <>/Subtype/Form/Type/XObject>>stream endstream endobj 223 0 obj <>/Subtype/Form/Type/XObject>>stream H237402VH2P0P04341Qf& So take your balance down to $1.50. While BART has eliminated the saleofpaper tickets from our vending machine,fare gates will still accept paper tickets loaded with funds. Each youth, senior and RTC card is automatically registered by the Clipper Customer Service Center and therefore has its own account. balance on your card is less than $5, Clipper will not process your refund request or charge the $5 processing fee. Q: Ive had a Clipper card with a balance on it sitting on my dresser for probably over 5 years. The program enables employees to purchase up to $260 per month in transit expenses with before-tax dollars. Min of $5. EMC How many people do not know and never retrieve their funds? Describe the situation, including your account information. For information about fare credits when transferring between Golden Gate Ferry and Muni or the SMART Train, visit our Transferring & Connecting page. Transit pass refunds are subject to transit agency approval. In that case, the card is ineligible for refunds, even if there was already value on the card or if you added personal funds separate from transit benefits. Golden Gate Ferry NO LONGER acceptsBlue and Gold tickets purchased online unless they werepreviously purchased for travel to Angel Island ONLY. https://www.bart.gov/sites/default/files/docs/Clipper%20FAQ%20updated_1.pdf, https://sf.streetsblog.org/2010/11/09/clipper-cards-dirty-little-secre-hint-it-can-go-negative/, https://www.caltrain.com/fares/how-buy/clipperr/clipper-caltrain-faq, Get answers to your questions about Oakland. f All rights reserved. BART's Treasury Department will no longer issue replacement tickets in order to reduce the use of tickets in the system. However, If your card is damaged, you will be charged $5 to replace your card (includes balance restoration) or $5 to refund your Clipper card balance (without card replacement). Clipper said they didnt have money in their accounts. EMC Clipper is the all-in-one transit card for the Bay Area. And my Oyster card. Choose to stay logged in or to log out. The Go and Smart Passesare non-transferable. Q: I have 27 cards used for a youth group which has been quiet these past couple of years and is unlikely to restart. If you get a new card in person, you can log in to your account and click on Register a New Card to add the new card to your existing account. If you cannot tag your card successfully, try on another device. Tickets purchased with a credit card (there will be a small c on these near the magnetic stripe) will be credited back to the credit card which was used to purchase the ticket. 0.749023 g endstream endobj startxref 0 %%EOF 332 0 obj <>stream If unsuccessful, your Clipper card may be defective or damaged. If we couldnt process your payment for automatic reloading, your Auto-Reload payment will fail and the card reader will say BLOCKED BAD DEBT. Learn more about resolving a block due to failed Auto-Reload payment. f Someone else may be able to use it. EMC I no longer need to use Clipper. Phone. Registration is easy, and its free. Phone. This is the version of our website addressed to speakers of English in the United States. When riding from Tiburon and Sausalito, tickets and Clipper payments are collected when disembarking in San Francisco. Please include your name, phone number, and return address and note that you are seeking a refund of paper ticket(s) using. One beep means you have tagged on, and two beeps mean you have tagged off. Your session is about to expire due to inactivity. Key Clipper information translated to Chinese. Use the app to manage your cards. If a Clipper card is not used for six months, it can be deactivated. EMC -=9&_j?N3?vjUaFXpJ| Key Clipper information translated to Spanish. Visit the Go Pass eligibility page for more information. If the balance on your card is less than $5, Clipper will not process your refund request or charge the $5 processing fee.". Is there a way to purchase the card without paying the fee? However, employees can save on out-of-pocket costs for transit fares through our pre-tax payroll deduction program. REFUNDS. Clipper Refunds: Only registered Clipper cards, are available for refunds. f Yes, you can manage your account using the Clipper app and in your mobile wallet. Please contact Clipper Customer Service at 877.878.8883 to request a refund without cancelling your card . $15.29. Learn more about our privacy policy. https://docs.clippercard.com/brochures/en/clipper_cancellationform_120213.pdf. Any suggestions, or is this another way for a government-backed agency to abscond with my money? You wrote about Clipper freezing accounts. Adult paper tickets have a 50 cents surcharge on every trip, which equals $1.00 per round trip. I only pray theyre still there. How can I cancel my card and get a refund? Questions about recurring transit orders, including transfer requests, can be sent to transportation@stanford.edu. . EMC Please contact Clipper Customer Service at 877.878.8883 to request a refund without cancelling your card. A: No. Clipper is committed to protecting your privacy. EMC Please note that, Caltrain has a proof-of-payment system for fare enforcement. The Smart Passis only available on pre-loaded Clipper cards, which are available through Stanford Transportation. 0 { endstream endobj 193 0 obj <>/Subtype/Form/Type/XObject>>stream f If you are participating in a special pass program through your employer, school or residence, please contact your program administrator for information about getting a replacement card. Left and right arrows move across top level links and expand / close menus in sub levels. https://www.caltrain.com/fares/how-buy/clipperr/clipper-caltrain-faq. safe parking at hotels near Oakland Airport?? All rights reserved. You can manage that account online using the same credit card that you use for any other Clipper cards; however, you will have to use a separate login to access the account. Here's what you need to know. With a one-time acquisition fee of $3.00 for a Clipper card, it pays for itself in just 3 roundtrips. 0 0 10.1455 10.364 re 0 endstream endobj 200 0 obj <>/Subtype/Form/Type/XObject>>stream But the other way is get you $$ back is to understand why they charged $3 in the first place. Im planning to take the BART train from Oakland Intl Airport station to 12th St Oakland City Center station. San Francisco International Airport (SFO), Electric Personal Assistive Mobility Devices (EPAMDs), Elevator Locations and Accessibilty Pathways, 2023 San Francisco Bay Area Rapid Transit District. endstream endobj 215 0 obj <>/Subtype/Form/Type/XObject>>stream This option helps you avoid paying for postage and is the most secure option. Each time you tag on successfully, you should hear one beep. The smart chip in the card will verify that you have an active pass. New. The Go Pass is valid for thecalendar year: from January 1through December31. Sign up for email alerts here >, *Visit the Angel Island page for ticketing options and FAQs.. /Tx BMC /Tx BMC And Orca card. H*2T0T3415Rf& endstream endobj 201 0 obj <>/Subtype/Form/Type/XObject>>stream You must tag your card again when you get off the train. Clipper charges a $5 administrative fee for processing a refund request; if your card does not have at least $5 in value on it, we cannot process your refund request. EMC No service to Chase Center atthis time,stay tuned for updates. endstream endobj 198 0 obj <>/Subtype/Form/Type/XObject>>stream You will get a check in the mail at the address you provide. If your Clipper card has been loaded through a transit benefit program, the transit value is ineligible for a . Refunds are subject to the fees in Section 10. After that, you need to tag on and off for each ride. It is not available to students or postdoctoral scholars at this time. Please note that if you have a discounted card (senior, student, disabled), the Go Pass will not work on these cards. 0 endstream endobj 188 0 obj <>/Subtype/Form/Type/XObject>>stream Look for Gary Richards at Facebook.com/mr.roadshow, or contact him at mrroadshow@bayareanewsgroup.com. 0 { endstream endobj 196 0 obj <>/Subtype/Form/Type/XObject>>stream What can I do with an online Clipper account? To apply, visit theClipper START website, call 1-855-614-9149, or emailhelp@clipperstartcard.com. 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If your card is registered, log in to your account to obtain a transaction history report for any card listed on your account or contact Customer Service at 877.878.8883 (TDD/TTY 711 or 800.735.2929). If you are unable to get your Go Pass to tag on: Hold your card flat against the Clipper logo on the reader. Getting dinner in Oakland this Fridaywill I get robbed? Each passenger needs his/her own ticket and/or Clipper account (card or mobile app). OK to stay in Oakland for visit to San Francisco? Skip the side navigation menu and go to the main content. People were just grabbing free Clipper cards, riding BART, racking up negative balances and throwing the card away. To find out more information about replacing an RTC card, please visit 511.org.Opens in new window. (Some limitations may apply.) H*2T0T3415Rf& Learn more about Clipper on your phone. As others have said, you can get it on the Clipper phone app for free. Transit pass . All Go Pass users should register their Clipper cards on Clippers website. It is available for free to eligible university, and hospital employees. Only registered Clipper cards are eligible for refunds. No service to Chase Center atthis time,stay tuned for updates. You can have multiple adult cards associated with a single account. Many of the cards have about $50 on them, but a couple have about $200. You can add value, see what's on your card, and see recent transactions. f Email clipper@bayareametro.gov. 7) d"W0%Q T endstream endobj 183 0 obj <>/Subtype/Form/Type/XObject>>stream EMC Other readers wrote of similar fears and refund frustrations. That will show you the cost of each trip. E\\y\F@B.DHR!"g/ How can I manage the account on their behalf? Then you wouldn't have to bother about a refund. I'd calculate your estimated usage and only put that amount on the card. Otherwise, you will be logged out automatically. Clipper is the all-in-one transit card used for contactless fare payments throughout the San Francisco Bay Area. I have a whole collection of stored value transit cards from many places! endstream endobj 171 0 obj <>/Subtype/Form/Type/XObject>>stream And Venta card LOL, As others have mentioned, use the phone to avoid tge $3 charge. If do not tag on and/or off, you will be subject to citation. f For youth, seniors, people with disabilities and low-income adults. To report it lost or stolen: Log in to your Clipper account, select Report Lost or Stolen from the More Options menu, or ; Call 877.878.8883 (TDD/TTY 711 or 800.735.2929) For a $3 fee, we can replace your adult, Youth or Senior Clipper card and restore your balance. Once you register your card, you can report your Clipper card as lost or stolen to the Clipper Customer Service Center (877.878.8883 or TDD/TTY 711 or 800.735.2929), and they can block your card from further use and restore the balance on your new card. Ticketsare valid for 90 days from purchase date and are useable on any Golden Gate Ferry departure (except Giants Ferry). Then take a long joy ride on Caltrains. Learn more about Clipper on your phone. 0.749023 g To request a form and find out more information about the authorization requirements, please contact Clipper Customer Service at 877.878.8883 (TDD/TTY 711 or 800.735.2929). Interest will be charged to your account from the purchase date if the balance is not paid in full within 6 months. endstream endobj 176 0 obj <>/Subtype/Form/Type/XObject>>stream /Tx BMC When you order a new card online, you can log in to your account and Clipper will automatically register your new card to your existing account. EMC I think you can add value as needed to exit a station, if your balance is insufficient for the journey. Need to Order a Clippercard? EMC If this happens at any time, please call Clipper at 877.878.8883 for a refund. /Tx BMC *Note: The pilot Go Pass program for graduate students will be ending on December 31,2022. But if the fare is $5, it will let you exit and pay the add fare of $2 before you can use the Clipper card for your next ride. We recommend that you do. Key Clipper information translated to Chinese. endstream endobj 185 0 obj <. Fares are for one-way travel. Location of mushroom dispensaries in Oakland? Stanford, California 94305. If you used your old card with a transit benefit program, BART EZ Rider Parking or Bay Wheels, you will need to give that provider your new card serial number. /Tx BMC Be creative, drill a hole in it and it makes a great memento key tag and you won't have to buy one of those expensive silly ones at a Wharf curio shop, Still have my Suica card. /Tx BMC endstream endobj 217 0 obj <>/Subtype/Form/Type/XObject>>stream Clipper charges a $5 fee for refunds and only issues refunds for cards with at least $5 in value. You can also log in to your regular Clipper account to see your balance and download a transaction history. Learn more about resolving a block due to failed Auto-Reload payment, Log in to your Clipper account, select Report Lost or Stolen from the More Options menu, or. /Tx BMC You can check your eligibility on our Go Pass and Smart Pass eligibility checker. /Tx BMC 2020, Metropolitan Transportation Commission. Warriors Ferry / Chase Center Service What I usually do (did that in NYC, HK, Boston) is just to leave the card somewhere. To report it lost or stolen: For a $3 fee, we can replace your adult, Youth or Senior Clipper card and restore your balance. Subject . To report it lost or stolen: Log in to your Clipper account, select Report Lost or Stolen from the More Options menu, or ; Call 877.878.8883 (TDD/TTY 711 or 800.735.2929) For a $3 fee, we can replace your adult, Youth or Senior Clipper card and restore your balance. My spouse, relative, or close friend needs help managing their registered Clipper card. To request a form and find out more information about the authorization requirements, please contact Clipper Customer Service at 877.878.8883 (TDD/TTY 711 or 800.735.2929). The Caltrain Go Pass provides unlimited travel on Caltrain between all zones. For more information, call the BART Treasury at (510) 464-6841. Ferry tickets and adult Clipper cards may be purchasedfrom terminal ticket machines in Larkspur, Sausalito, and San Francisco. If you only have a few trips, I'd go to http://www.bart.gov and use Trip Planner to enter your intended trips. Then when you exit, Caltrains will tell you that you have a negative balance. Otherwise, you will be logged out automatically. When you order a new card online, you can log in to your account and Clipper will automatically register your new card to your existing account. BART will also refund full unused paratransit ticket books. Paper Tickets Please contact Clipper Customer Service at 877.878.8883 to request a . All Access Digital offer for just 99 cents! Copyright 2023 Golden Gate Bridge, Highway and Transportation District. In order to have valid fare, Caltrain requires you to tag on and tag off before and after each ride. Riders have 2 options for getting a refund: If you ever lose your card, well replace it and restore your value for a $3 fee. /Tx BMC EMC j&C]5Vr6+9[`MR}(Ir#q;Ts0Im(Vv1Xtzw}%H/X;F*=WZ4gQ`t(mB#/i uuR:rm>.587m9vSsl9rI{yKCc- /Tx BMC 0 { endstream endobj 205 0 obj <>/Subtype/Form/Type/XObject>>stream 0.749023 g /Tx BMC hb``e``b Y8v $ _(f`ax!y[1igHee,t3mXP!u!Tf3l 3x.S(vOY73 Zl5r0; 4y 'gVlw?H65i\k|ZFKcE2.< f To report it lost or stolen: For a $3 fee, we can replace your adult, Youth or Senior Clipper card and restore your balance. BART will refundpaper ticketswith a remaining value greater than $1.00. Tickets submitted for refund must have been purchased by cash or debit card. 0 0 10.1455 10.364 re Key Clipper information translated to Spanish. If you have a phone that works in the US, you may be able to set up a virtual clipper card to avoid the $3 fee. To get a refund, complete the Clipper Cancellation Form and send it to Clipper Customer Service along with your payment information. However, money added since then does not show on the account, as weve not used the cards. endstream endobj 177 0 obj <>/Subtype/Form/Type/XObject>>stream The check may take 4-6 weeks. endstream endobj 192 0 obj <>/Subtype/Form/Type/XObject>>stream Bike Information and Resources for New Students, Bicycle Safety Educational Efforts at Stanford, View Maps and Holiday Marguerite Schedules, Limited Holiday Marguerite Shuttle Service, Learn About Tickets, Enforcement, and Lost/Stolen Permits, Find Parking, EV Charging, and Off-Campus Sites, Find an Electric Vehicle Charging Station, Learn About Carts, Service Vehicles, and Access, Find Rates and Request a Charter Reservation, If Your Clipper Card is Lost, Stolen, or Damaged, Alameda & West Contra Costa County Paratransit, City & County of San Francisco Paratransit, Go Pass and Smart Pass eligibility checker, If you are eligible for the VTA Smart Pass(e.g., most benefits-eligible university or hospital employees): If you would like a Smart Pass Clipper card, please submit your contact information through the, If you are NOT eligible for the VTA Smart Pass (e.g., graduate students and postdoctoral scholars): If you dont have a Clipper card, you can purchase one at a participating.

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